Shipping Policy
Key Information:
- Order Cut-Off Time: 16:00 GMT
- Order Processing time: 1-2 days (Monday - Friday)
- Package Transit time: 5-7 days (Monday - Friday)
- Total delivery time: 6-9 business days
- Shipping Cost: Free Shipping
Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-2 days (Monday - Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details. Transit time is around 5-7 days (Monday - Friday), so the total delivery time is 6-9 business days.
We are pleased to offer free delivery on all orders within the United Kingdom.
Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 2 extra days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.
Cancellations
Orders can be cancelled any time before they are dispatched. Once an order has been dispatched, cancellation is no longer possible.
Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at info@truestyle.uk. We will promptly review your case and ensure you receive the correct, non-damaged item.
Questions or concerns? We're available; reach out via the contact info below.
Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT
Email: info@truestyle.uk
Phone Number: +31637447787
Contact Form: Open Contact Form