Shipping Policy

This Shipping Policy applies to all orders placed with TrueStyle for delivery within the United Kingdom. By placing an order, you agree to the terms outlined below.

Delivery Area

We currently deliver to:

  • United Kingdom (UK)

Shipping Costs

We offer free standard shipping within our delivery area. No minimum order value applies.

Country Shipping Cost
United Kingdom (UK) Free

Processing and Delivery Times

  • Order cut-off time: 23:00 (UK time). Orders placed after this time are processed on the next working day.
  • Processing time: 1–5 working days (Monday to Friday, excluding public holidays)
  • Delivery partners: Royal Mail or comparable carriers
  • Transit time: 7–9 working days
  • Estimated total delivery time: 8–14 working days from dispatch

Estimated Delivery Times

Country Transit Time
United Kingdom (UK) 7 to 9 working days

Please note that delivery times are estimates and may vary due to demand or external factors outside our control.

Order Fulfilment

Some items may require additional processing time before dispatch. This does not affect the shipping cost. If delays occur, we may contact you using the details provided with your order.

Taxes and Charges

The total amount shown at checkout is the amount you pay to TrueStyle. No additional shipping charges apply where free shipping is stated.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details where available. Tracking updates may take some time to appear.

You may also track your order using your order number and email address on our “Track Your Order” page.

Delivery Issues, Loss or Damage

If your order is delayed, lost, or arrives damaged, please contact our customer service team. Depending on the situation, a replacement or refund may be offered after review.

For damaged items, we may request photos to assist with the assessment.

Customer Service & Contact

Email: info@truestyle.uk
Phone: +44 7782 221134
Contact: via our contact form


Customer Service Hours (GMT):

  • Monday to Friday: 08:00 – 17:00
  • Saturday: 08:00 – 12:00
  • Sunday: Closed

If you have any questions about shipping, delivery, or tracking, please contact us.