Shipping Policy
Key Information:
- Order Cut-Off Time: 16:00 GMT
- Order Processing time: 1-2 days (Monday - Friday)
- Package Transit time: 5-7 days (Monday - Friday)
- Total delivery time: 6-9 business days
- Shipping Cost: Free Shipping
Track Your Order
After processing, your order will be dispatched, and you’ll receive an email with tracking details.
We are pleased to offer free delivery on all orders within the United Kingdom.
Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 2 extra days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.
Cancellations
To cancel an order, please contact us at info@truestyle.uk as soon as possible. We can typically cancel orders before processing begins. Once processing starts, cancellations aren't possible, and you'll need to follow our return procedure after delivery. Check our Return and Refund Policy for more information.
Damaged or Incorrect Items
We regret any instances where items arrive damaged or incorrect. Despite our careful packaging and quality checks, occasional errors may occur. If this happens, please email clear photos showing the problem, including any packaging issues, to info@truestyle.uk. We'll review your case and arrange for replacements or corrections promptly to ensure your satisfaction.
Questions or concerns? We're available; reach out via the contact info below.
Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT
Email: info@truestyle.uk
Phone Number: +31637447787
Contact Form: Open Contact Form