Returns & Refund Policy

At TrueStyle, we aim to ensure you are satisfied with your purchase. If you are not satisfied, we offer a clear 30-day returns policy.

Applicable region: United Kingdom.

30-Day Returns Policy

You may return your order within 30 days of receiving the item.

Conditions for Returns

  • Items should be unused, undamaged, and complete
  • Returned in the original packaging where possible
  • No restocking fees apply

Our customer service team will assist you throughout the return process.

Return Costs

Defective, damaged, or incorrect items:

  • Return costs are covered by us
  • In some cases, a return may not be required
  • A replacement or refund may be offered after review

Returns for personal reasons (e.g. change of mind, incorrect selection):

  • Return shipping costs are the responsibility of the customer
  • Original shipping costs (if applicable) are non-refundable

How to Return an Item

1. Contact Us
Contact our customer service by email or contact form, including your order number.

2. Packaging
Pack the item securely, preferably in its original packaging.

3. Return Shipment
Send the item according to the instructions provided after your return request is approved.

Order Cancellations

  • Orders may be cancelled within 24 hours of purchase
  • After this period, the order may already be processed
  • Please contact customer service as soon as possible for cancellation requests

Refunds

Once your returned item has been received and reviewed, the refund process will begin:

  • Processing: Up to 3 working days after inspection
  • Payment method: Refund issued to the original payment method
  • Currency: Refund processed in the original transaction currency

Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

Legal Notice

This policy does not affect your statutory rights under UK consumer law.

Customer Service & Contact

Email: info@truestyle.uk
Phone: +44 7782 221134
Contact: via our contact form


Customer Service Hours (GMT):

  • Monday to Friday: 08:00 – 17:00
  • Saturday: 08:00 – 12:00
  • Sunday: Closed

If you have any questions regarding returns or refunds, please contact us.