Payment & Billing Policy

This Payment & Billing Policy applies to all orders placed with TrueStyle for delivery within the United Kingdom.

1. Accepted Payment Methods

We accept the following payment methods:

• Shop Pay
• PayPal
• Visa
• Mastercard
• Maestro
  
• Apple Pay
• Google Pay

2. Payment Processing

• Payment is due at the time of placing your order.
• Orders are processed after successful payment authorisation.
• If a payment is declined or cancelled, the order will not be confirmed. You may try again or use an alternative payment method.

3. Prices & Currency

Prices are displayed based on your delivery location:

Additional information:

• The currency displayed at checkout is final.
• Prices include applicable taxes where required by law.
• Prices may change at any time but will not change after an order is confirmed.

4. Taxes & Charges

For orders delivered within the United Kingdom, the price shown at checkout is the amount you pay to TrueStyle. No additional shipping charges apply where free shipping is stated.

5. Secure Payment Processing

• TrueStyle uses secure encryption and established payment providers to process payments.
• We do not store your full payment details.

6. Refunds & Chargebacks

• Refunds are handled in accordance with our Returns Policy.
• Refunds are issued using the original payment method.
• If you experience an issue, we recommend contacting our customer service team before initiating a chargeback.

7. Invoices

If you require an invoice, please contact us at: info@truestyle.uk

8. Fraud Prevention

We reserve the right to review, delay, or cancel orders if there is a reasonable suspicion of fraud or unauthorised activity.

9. Customer Service & Contact

Our customer service team aims to respond to enquiries within 24 hours.

If you have any questions regarding payment or billing, please contact us.